Refund policy
Returns and refunds
You have 30 days from the day you receive your order to return it, no questions asked. The item must be unused, in its original condition and in its packaging.
How to make a return
- Email us at info@finger3flip.com with your order number.
- We'll reply with the instructions and the address to send the parcel to.
- Once we receive it and check that it's in good condition, we'll refund your money.
We can't accept parcels sent without first requesting a return.
Right of withdrawal (EU)
In addition, as a consumer in the European Union you always have the right to withdraw from your purchase within 14 calendar days of delivery, without giving any reason. This right also applies to items bought on sale.
Damaged or wrong items
Please check your order when it arrives. If it's damaged, defective or not what you ordered, let us know within the first 48 hours with photos at info@finger3flip.com and we'll sort it out at no cost to you.
Guarantee
All our products come with the 3-year legal guarantee of conformity from delivery, under Spanish and European consumer law. If something fails because of a manufacturing defect, get in touch.
Exchanges
If you'd like a different model, the quickest way is to return the item and place a new order for the one you prefer.
Refunds
We'll let you know once we've received and inspected your return. If it's approved, we'll refund you to your original payment method within 14 days at the latest. Your bank may take a few more days to show it. If more than 15 business days have passed and you still don't see it, email us at info@finger3flip.com.
Gift cards can't be returned.